Privacy Policy

Introduction

LOTUS ELECTRONICS ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, store, or use our services.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Purchase Information: Products purchased, payment details, transaction history
• Service Information: Service requests, warranty claims, repair history
• Communication Preferences: Marketing consent, communication preferences
• Technical Information: IP address, browser type, device information, website usage data

How We Collect Information

• When you visit our store or website
• When you make a purchase or request services
• When you contact us via phone, email, or contact forms
• When you subscribe to our marketing communications
• Through cookies and similar technologies on our website
• From third-party service providers (with your consent)

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Processing and fulfilling your orders
• Providing customer support and service
• Managing warranty claims and repairs
• Scheduling installations and deliveries
• Maintaining customer accounts and records

Communication

• Responding to your inquiries and requests
• Sending order confirmations and updates
• Providing technical support and assistance
• Sending marketing communications (with your consent)
• Notifying you about product recalls or safety issues

Business Operations

• Improving our products and services
• Analyzing customer preferences and trends
• Preventing fraud and ensuring security
• Complying with legal obligations
• Managing business relationships

Marketing Communications

Consent-Based Marketing

We will only send you marketing communications if you have explicitly consented to receive them. You can opt-in to receive:

• Email newsletters and promotional offers
• WhatsApp messages about new products and deals
• SMS notifications about special events

Opt-Out Rights

You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying "STOP" to WhatsApp or SMS messages
• Contacting us directly at contact@lotuselectronic.shop
• Visiting our store and updating your preferences

Information Sharing and Disclosure

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Limited Sharing

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in business operations (delivery, payment processing, technical support)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly authorize us to share your information

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Secure storage and backup systems

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods include:

• Customer Records: 7 years after last transaction
• Marketing Data: Until you opt-out or withdraw consent
• Website Analytics: 2 years from collection
• Support Records: 3 years after case closure

Your Rights

Under applicable Indian privacy laws, you have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

Correction and Updates

• Request correction of inaccurate information
• Update your contact preferences

Deletion

• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications

Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: contact@lotuselectronic.shop
• Phone: +91 9949483284
• Address: 294-A, Near Shiv Mandir, 1st C Road, Sardarpura, Jodhpur, Rajasthan 342003

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

International Data Transfers

Your personal information is primarily stored and processed in India. If we transfer your information outside India, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email)
• Displaying a notice in our store

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Jodhpur, Rajasthan.

Effective Date: This Privacy Policy is effective as of October 7, 2024.