Terms & Conditions

Introduction

Welcome to LOTUS ELECTRONICS. These Terms and Conditions ("Terms") govern your use of our services, website, and any purchases made from our store located at 294-A, Near Shiv Mandir, 1st C Road, Sardarpura, Jodhpur, Rajasthan 342003.

By accessing our website, visiting our store, or purchasing our products and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Definitions

• "Company," "we," "our," or "us" refers to LOTUS ELECTRONICS
• "Customer," "you," or "your" refers to the individual or entity using our services
• "Products" refers to electronics and related items sold by us
• "Services" refers to installation, repair, maintenance, and other services we provide
• "Website" refers to lotuselectronic.shop and any associated domains

Scope of Services

Electronics Sales

We provide retail sales of consumer electronics including but not limited to:

• Televisions and entertainment systems
• Smartphones and mobile accessories
• Laptops, computers, and peripherals
• Home appliances (refrigerators, washing machines, air conditioners)
• Audio equipment and gaming consoles
• Electronic accessories and components

Professional Services

• Product installation and setup
• Technical support and consultation
• Repair and maintenance services
• Extended warranty programs
• Delivery and logistics services
• Corporate and bulk order solutions

Product Information and Pricing

Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Pricing

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Special offers and discounts are subject to terms and conditions
• EMI and financing options are subject to approval and additional terms

Product Availability

Product availability is subject to stock levels and supplier availability. We reserve the right to discontinue products or limit quantities. In case of unavailability, we will notify you and offer suitable alternatives or full refund.

Orders and Purchases

Order Acceptance

Your order constitutes an offer to purchase products or services. We reserve the right to accept or decline any order at our discretion. Order confirmation does not guarantee product availability.

Payment Terms

• Payment Methods: Cash, credit/debit cards, UPI, digital wallets, and approved financing options
• Payment Due: Full payment is required at the time of purchase unless financing is arranged
• EMI Terms: EMI purchases are subject to bank approval and additional terms
• Corporate Orders: Payment terms may be negotiated for bulk orders

Order Modifications and Cancellations

• Orders can be modified or cancelled before shipment or delivery
• Cancellation fees may apply for custom orders or special arrangements
• Refunds for cancelled orders will be processed within 7-14 business days

Delivery and Installation

Delivery Terms

• Delivery Area: Jodhpur city and surrounding areas
• Delivery Time: 1-7 business days depending on product and location
• Delivery Charges: Free delivery on orders above ₹15,000; charges apply for smaller orders
• Delivery Scheduling: We will coordinate delivery times with you

Installation Services

• Professional installation is available for applicable products
• Free installation on purchases above ₹25,000
• Installation scheduling is subject to technician availability
• Additional charges may apply for complex installations

Warranties and Returns

Manufacturer Warranties

• All products come with applicable manufacturer warranties
• Warranty terms vary by product and manufacturer
• Warranty claims must be processed according to manufacturer guidelines
• We assist with warranty registration and claims processing

Extended Warranty

• Extended warranty plans are available for most products
• Extended warranty terms are separate from manufacturer warranties
• Coverage details are specified in the extended warranty agreement

Return Policy

Returns are subject to our Refund and Cancellation Policy. Key points include:

• Returns must be initiated within specified time frames
• Products must be in original condition with all accessories
• Certain products may be non-returnable due to hygiene or safety reasons
• Return shipping costs may apply

Customer Responsibilities

Acceptable Use

You agree to use our services and website in a lawful manner and not to:

• Provide false or misleading information
• Engage in fraudulent activities
• Interfere with our website or services
• Violate any applicable laws or regulations
• Infringe on intellectual property rights

Product Care

• Follow manufacturer instructions for product use and maintenance
• Use products only for their intended purposes
• Ensure proper installation and setup
• Report defects or issues promptly

Intellectual Property

Our Intellectual Property

All content on our website, including text, images, logos, and design elements, is owned by LOTUS ELECTRONICS or our licensors and is protected by intellectual property laws.

Product Trademarks

Product names, logos, and trademarks belong to their respective manufacturers. We are authorized dealers for the brands we sell.

Limited License

We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimers

Service Availability

We strive to provide uninterrupted service but do not guarantee that our website or services will be available at all times. We may suspend services for maintenance or other reasons.

Third-Party Products

We sell products manufactured by third parties. While we stand behind our service, the performance and quality of products are primarily the responsibility of their manufacturers.

Technical Support

We provide reasonable technical support but cannot guarantee resolution of all technical issues, especially those related to third-party software or network connectivity.

Limitation of Liability

Direct Damages

Our liability for any claim related to products or services is limited to the purchase price of the specific product or service in question.

Indirect Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Loss of goodwill

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supplier issues.

Indemnification

You agree to indemnify and hold harmless LOTUS ELECTRONICS, its employees, and agents from any claims, damages, or expenses arising from your use of our products or services, violation of these Terms, or infringement of any third-party rights.

Dispute Resolution

Informal Resolution

We encourage customers to contact us directly to resolve any disputes or concerns. Most issues can be resolved through direct communication.

Formal Disputes

Any disputes that cannot be resolved informally shall be subject to the following:

• Governing Law: These Terms are governed by the laws of India
• Jurisdiction: Courts in Jodhpur, Rajasthan have exclusive jurisdiction
• Language: All proceedings shall be conducted in English or Hindi

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

Notification of Changes

We will make reasonable efforts to notify customers of material changes through:

• Website notifications
• Email communications (if you have provided your email)
• In-store notices

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and LOTUS ELECTRONICS regarding the use of our services.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Effective Date: These Terms and Conditions are effective as of October 7, 2024.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.